Replacement Policy

1. Coverage & Eligibility
We offer replacements for items that are defective, damaged upon arrival, or incorrect (we sent the wrong item). This policy applies within [30] days of the original purchase date. The item must be in its original, unused condition unless defective.

2. Process for Requesting a Replacement

1. Assessment: Our team will review your request and typically respond within 2-3 business days with instructions.

2. Resolution:

   • For defective/damaged/incorrect items, we will usually ship a replacement immediately upon approval. In some cases, we may require the original item to be returned, and we will provide a prepaid return label.

   • Important: For non-defective returns under a separate Return Policy, return shipping may be at the customer's expense.

3. What We Cover

• Cost of the replacement item.

• Standard shipping charges for sending the replacement to the original shipping address.

• A prepaid return label if a return is necessary.

4. Limitations

• This policy does not cover normal wear and tear, damage due to misuse, accidents, or improper care.

• We reserve the right to offer a refund or store credit instead of a replacement if the product is out of stock.

• Personalized/custom-made items may only be replaced if they are defective.

5. Contact for Replacements
For all replacement inquiries, please contact:
Website: https://dreamhesonth.com/
Processing Time: We aim to resolve approved replacement requests within 5-10 business days, depending on your location and product availability.

Key Recommendations for Implementation

1. Fill in All Brackets: Ensure every placeholder is completed with your specific information. For the Privacy Policy, a physical U.S. address can be important for legal credibility.

2. Publish Prominently: Link both policies clearly in your website footer, ideally labeled as "Privacy Policy" and "Replacement/Returns Policy".

3. Legal Review: For full compliance, especially if scaling significantly, consult with a legal professional specializing in U.S. e-commerce law. They can tailor these templates to your exact business model and jurisdictional requirements.

4. Match Your Processes: Ensure your internal customer service workflows align with the timelines and steps outlined in the Replacement Policy.